Page 10 - Abacoa Community News - March '21
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Page 10, Abacoa
      Tax Talk




         March has arrived and                          Tell Us About Your Experience                         Besides the improved delivery method, the new survey
      spring is in the air! It is                                                                          asks more insightful questions that are specific to the client’s
      always one of our busiest                         With Us                                            transaction. By gathering client feedback immediately following
      months due to the property                                                                           a transaction, we now gather more precise information that aligns
      tax deadline on March 31.                            Earlier this year I                             directly with our operational processes.
      This month I am sharing                           implemented an improved                               In the weeks ahead, we will continue to improve our methods
      my top tips to help make                          client feedback survey                             for gathering client feedback to ensure we have the valuable
      paying your property taxes                        to help us improve our                             insights needed to improve our service.
      easy and efficient.                               level of service to you.
         I am also pleased                              Developed in partnership                           Important Dates And
      to share important                                with Beyond Feedback,
      information about our new                         a nationally-recognized                            Deadlines
      and improved client feedback survey. Implemented last   leader in client satisfaction insight and analysis, the new survey
      month, the new survey was developed in partnership with   asks more specific questions about your recent transaction with   March 14   Daylight saving time begins
      Beyond Feedback, a third-party vendor specializing in   our office.                                  March 31      2020 property taxes due
      client satisfaction insight and analysis. If you receive      In the past, we kindly asked clients to visit our website to   March 31   Fourth installment payment for 2020
      a survey request from Beyond Feedback, please take a   complete a survey to rate our service. As you can imagine, this            property taxes due
      minute to share your valuable feedback with me.   method was hit or miss and somewhat inconvenient for our   April 1     2020 property taxes become delinquent
                                         Warm regards,  clients. Now, thanks to improved technology, Beyond Feedback,      Do you have a birthday in
                                       Anne M. Gannon,  on behalf of the Palm Beach County Tax Collector’s Office, sends   May? Your registration expires at
                             Constitutional Tax Collector,   an email and text message to clients after every transaction. A   midnight on your birthday. Don’t
                              Serving Palm Beach County  simple click on the link contained in the email and text message   wait! Renew your registration up
                                                        will take clients directly to the survey. It only takes a minute to   to 90 days in advance at www.
      Top Tips For Paying Property                      complete the handful of questions.                 pbctax.com.

      Tax In March

         The weeks leading up to                          Oxbridge Academy To Add Seventh
      the March 31 property tax
      deadline are traditionally
      some of the busiest for                             And Eighth Grades In Fall 2021
      our  office. Clients  should
      expect longer-than-normal
      wait times, even with                                  What does an acclaimed
      appointments. Call volumes at our call center also rise   independent high school – known
      sharply in March.                                   for instilling values, building
         There is good news! Follow these tips to make paying   character, and emphasizing
      property tax easy and efficient this month:         diversity – do when it reaches its
      Tip No. 1: Don’t Wait Until The Last Minute.        10-year milestone? In the case
         Paying taxes can be stressful and waiting until the last   of Oxbridge Academy in  West
      minute doesn’t help. Avoid a trip to our office by paying   Palm Beach, it adds seventh and
      online in March at www.pbctax.com. Property taxes   eighth grades so students can
      become delinquent on April 1 and cannot be paid online.  benefit earlier from its world-class
      Tip No. 2: Pay Smart. Pay Online.                   curriculum. Oxbridge Middle is set
         Whether you are paying property taxes or renewing   to open in August 2021.
      a vehicle registration, paying online is the fastest, most      “When we began planning
      efficient way to pay. Processing times are quick – usually   for our 10-year anniversary and
      one to three business days. We offer several payment   identified ways to build on our
      methods including eCheck which is free!             strong foundation, a middle school
      Tip No. 3: Find Answers To Your Questions On Our    was a big part of the conversation,”
      Website.                                            explained Oxbridge Head of School
         Want to know how your property tax is calculated?   Ralph Maurer. The school’s 10-
      Not sure what to do if your property tax payment is   year milestone also coincided with
      late? Visit www.pbctax.com before calling us. You will   several other  important factors:
      find helpful information including a set of Frequently   more families moving into the area and an increasing  school facilities. They will receive the same high-caliber
      Asked  Questions. If  you  still can’t find  the  answer,   demand for private school education. The timing is right,  academic experience provided to students in grades 9-12.
      email ClientAdvocate@pbctax.com and a client service   and so is the mission.                        In addition, middle school students will be encouraged to
      specialist will respond.                               “Adding middle school grades means preparing  create or join clubs and participate in community outreach
      Tip No. 4: Use Our Secure Drop Box.                 students at a younger age to be world citizens and  efforts, becoming fully integrated into the school’s “culture
         Avoid mail delays by using our secure drop boxes   future leaders who are caring, confident, compassionate  of kindness.”
      located in the lobby of every tax collector office. You   critical thinkers unafraid to tackle and solve 21st-century     They also will have access to Oxbridge’s state-of-the-art
      can drop off your payment during regular business hours,   problems,” Maurer said, adding that, “It gives younger  health and wellness facilities and gourmet dining services –
      Monday through Friday from 8:15 a.m. to 5 p.m. To help   students from all walks of life the opportunity to benefit  but enjoy lunch separately from the upper grades. Students
      us process your payment efficiently, remember to write   from our culture of kindness that nurtures and instills values  who are advanced in math and languages will be eligible
      your property control number (PCN) on your payment   such as integrity, honesty, respect, and gratitude. It will help  to take upper level courses. They will be encouraged
      and include the payment stub. Do not fold, staple, paper   them develop character and discover their passions at an  to participate in sports – Oxbridge fields 29 teams. The
      clip or tape your payment.                          earlier age, and prepare them for a seamless transition to  school’s financial aid program will also be available to
                                                          our high school.”                                middle school students.
             Southern Exposure Technologies                  Middle school students will have classes in a separate     For more information about the Oxbridge Academy
           Computer Install/Setup/Repair                  wing  of the north  building on the beautiful 54-acre  Middle School, contact the Admissions Office at
                                                          Oxbridge campus and will have access to many of the high  admission@oapb.org or (561) 972-9826.
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