Page 22 - Boca ViewPointe - March '21

Page 22, Viewpointe March 2021

Tax Talk

March has arrived and Tip #3: Find answers to your questions on our website. In the past, we kindly asked clients to visit our website to
spring is in the air! It is Want to know how your property tax is calculated? complete a survey to rate our service. As you can imagine,
always one of our busiest Not sure what to do if your property tax payment is this method was hit or miss and somewhat inconvenient for
months due to the property late? Visit www.pbctax.com before calling us. You will our clients. Now, thanks to improved technology, Beyond
tax deadline on March 31. find helpful information including a set of Frequently Feedback, on behalf of the Palm Beach County Tax Collector’s
This month I am sharing Asked Questions. If you still can’t find the answer, Office, sends an email and text message to clients after every
my top tips to help make email ClientAdvocate@pbctax.com and a client service transaction. A simple click on the link contained in the email
paying your property taxes specialist will respond. and text message will take clients directly to the survey. It only
easy and efficient. Tip #4: Use our secure drop box. takes a minute to complete the handful of questions.
I am also pleased to Avoid mail delays by using our secure drop boxes Besides the improved delivery method, the new survey
share important information located in the lobby of every tax collector office. You asks more insightful questions that are specific to the client’s
about our new and improved can drop off your payment during regular business hours, transaction. By gathering client feedback immediately
client feedback survey. Implemented last month, the Monday through Friday from 8:15 a.m. to 5:00 p.m. To following a transaction, we now gather more precise
new survey was developed in partnership with Beyond help us process your payment efficiently, remember to information that aligns directly with our operational processes.
Feedback, a third-party vendor specializing in client write your Property Control Number (PCN) on your In the weeks ahead, we will continue to improve our
satisfaction insight and analysis. If you receive a survey payment and include the payment stub. Do not fold, staple, methods for gathering client feedback to ensure we have the
request from Beyond Feedback, please take a minute to paper clip or tape your payment. valuable insights needed to improve our service.
share your valuable feedback with me.
Warm regards, Tell Us About Your Experience Important Dates and
Anne M. Gannon
Constitutional Tax Collector, with Us Deadlines
Serving Palm Beach County
Earlier this year Mar. 14 Daylight saving time begins
Top Tips for Paying Property I implemented an Mar. 31 2020 property taxes due
improved client
Mar. 31 Fourth installment payment for 2020 property taxes
Tax in March feedback survey to due
help us improve our Apr. 1 2020 property taxes become delinquent
The weeks leading up to level of service to Do you have a birthday in
the March 31 property tax you. Developed in May? Your registration expires at
deadline are traditionally partnership with Beyond Feedback, a nationally- midnight on your birthday. Don’t
some of the busiest for recognized leader in client satisfaction insight and wait! Renew your registration up
our office. Clients should analysis, the new survey asks more specific questions to 90 days in advance at www.
expect longer-than-normal about your recent transaction with our office. pbctax.com. 
wait times, even with
appointments. Call volumes at our call center also rise
sharply in March. B’H
There is good news! Follow these tips to make paying Sabra Wall Decor
property tax easy and efficient this month:
Tip #1: Don’t wait until the last minute.
Paying taxes can be stressful and waiting until the last EstimatEs
minute doesn’t help. Avoid a trip to our office by paying
online in March at www.pbctax.com. Property taxes
become delinquent on April 1 and cannot be paid online. Painting & More ...
Tip #2: Pay smart. Pay online.
Whether you are paying property taxes or renewing
a vehicle registration, paying online is the fastest, most • Popcorn Ceiling • Wallpaper Removal
efficient way to pay. Processing times are quick – usually
1 to 3 business days. We offer several payment methods • Knock Down
including eCheck which is free! • Drywall Repair

Cell: (954) 931-4716 Licensed & Insured

Lease Renewals Office: (561) 395-3057 CC: 03-11120-P-K

Renters- If you plan to renew your lease at Boca
Pointe, please provide the BPCA Management office
a copy of your renewal lease and vehicle registration
prior to your lease expiration date. Both items are
needed to ensure that your transponder does not
get deactivated when the lease ends. Please email to
admin@bocapointe.com.
Thank you! 
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