Page 8 - The Shores of Jupiter - March '21

Page 8, The Shores
Tax Talk

Monday through takes a minute to complete the handful of questions.
March has arrived and Friday from 8:15 Besides the improved delivery method, the new
spring is in the air! It is a.m. to 5 p.m. To survey asks more insightful questions that are specific
always one of our busiest help us process to the client’s transaction. By gathering client feedback
months due to the property your payment immediately following a transaction, we now gather
tax deadline on March 31. e f f i c i e n t l y , more precise information that aligns directly with our
This month I am sharing remember to write operational processes.
my top tips to help make your property In the weeks ahead, we will continue to improve our
paying your property taxes control number methods for gathering client feedback to ensure we have
easy and efficient. (PCN) on your payment and include the payment stub. the valuable insights needed to improve our service.
I am also pleased Do not fold, staple, paper clip or tape your payment.
to s hare important Important Dates And
information about our new Tell Us About Your Experience
and improved client feedback survey. Implemented last Deadlines
month, the new survey was developed in partnership with With Us
Beyond Feedback, a third-party vendor specializing in March 14 Daylight saving time begins
client satisfaction insight and analysis. If you receive Earlier this year I implemented an improved client March 31 2020 property taxes due
a survey request from Beyond Feedback, please take a feedback survey to help us improve our level of service to March 31 Fourth installment payment for 2020
minute to share your valuable feedback with me. you. Developed in partnership with Beyond Feedback, a property taxes due
Warm regards, nationally-recognized leader in client satisfaction insight April 1 2020 property taxes become delinquent
Anne M. Gannon, and analysis, the new survey asks more specific questions Do you have a birthday in May? Your registration
Constitutional Tax Collector, about your recent transaction with our office. expires at midnight on your birthday. Don’t wait! Renew
Serving Palm Beach County In the past, we kindly asked clients to visit our your registration
website to complete a survey to rate our service. As you up to 90 days in
Top Tips For Paying Property can imagine, this method was hit or miss and somewhat advance at www.
pbctax.com.
inconvenient for our clients. Now, thanks to improved
Tax In March technology, Beyond Feedback, on behalf of the Palm
Beach County Tax Collector’s Office, sends an email
The weeks leading and text message to clients after every transaction. A
up to the March 31 simple click on the link contained in the email and text
property tax deadline message will take clients directly to the survey. It only
are traditionally some
of the busiest for our “Service is our number one priority”
office. Clients should
expect longer-than- 561-743-0070
normal wait times,
even with appointments. Call volumes at our call center www.palmspoolservices.com
also rise sharply in March.
There is good news! Follow these tips to make paying
property tax easy and efficient this month:
Tip No. 1: Don’t Wait Until The Last Minute.
Paying taxes can be stressful and waiting until the last
minute doesn’t help. Avoid a trip to our office by paying
online in March at www.pbctax.com. Property taxes
become delinquent on April 1 and cannot be paid online.
Tip No. 2: Pay Smart. Pay Online.
Whether you are paying property taxes or renewing
a vehicle registration, paying online is the fastest, most
efficient way to pay. Processing times are quick – usually
one to three business days. We offer several payment
methods including eCheck which is free! Expires 3/31/21.
Tip No. 3: Find Answers To Your Questions On Our
Website.
Want to know how your property tax is calculated? State Licensed & Insured
Not sure what to do if your property tax payment is Serving Palm Beach County CPC # 1457468 • LPG#30099
late? Visit www.pbctax.com before calling us. You will
find helpful information including a set of Frequently
Asked Questions. If you still can’t find the answer,
email ClientAdvocate@pbctax.com and a client service
specialist will respond.
Tip No. 4: Use Our Secure Drop Box.
Avoid mail delays by using our secure drop boxes
located in the lobby of every tax collector office. You
can drop off your payment during regular business hours,

Rex Recommends

By Rex Hearn
With vaccinated
audiences and social
distancing still in practice,
arts groups have invented
“artful” ways to entertain
you! I’m happy to resume
my monthly column
suggesting what exciting
things to look for in Palm
Beach County. The play,
the opera, the symphony
and the concerts must …
go … on!
Palm Beach Opera
After their successful February trio of Boheme, The Magic
Flute and Pagliacci, The Young Artists perform I Capuleti et i
Montecchi on Sunday, March 21 at 2 p.m. It’s the Romeo and
Juliet story about the Capulet and Montague families. Every
opera singer in the program has had good stage experiences
and most are on the cusp of greatness! Just hear them sing!

Rex Recommends on page 9