Page 8 - Palm City Spotlight - September '21

Page 8, Palm City Spotlight DOUBLE SPACE

LoCaL Government

We Love To Offer Choices they can afford, as long as the entire amount is paid in full New Chat Service
by April 1. If unable to pay the full amount on time, by
Make The Right Choice For You! making a partial payment, the required delinquent penalty Have you ever had a problem or just needed a simple
will be computed on a lower amount. If unable to pay the full question answered and not been able to reach a human on a
By Jenny Fields, Martin amount plus the penalties before the tax certificate sale, the company’s electronic phone system and unfortunately their
County Property Appraiser amount of the certificate sold on the property will be lower; menu did not list the specific topic you needed help with –
People come from all therefore, the taxpayer will be paying interest to a certificate frustrating!
walks of life and have holder on a lower amount. The downside to this plan is that At the Martin County Tax Collector’s office, by calling 288-
all different types of the individual loses all discounts and each payment made 5600 or #TAX you will be connected to a clerk, not a menu.
lifestyles. We try to help our requires an additional $10 fee. We have just added a virtual chat service, so you will have
constituents have a better We also offer several different payment options. The another option to speak with a live clerk, not an automated
quality of life by offering quickest, easiest, and cheapest is online. Scanning the QR message system. Look for the chat icon on the bottom right of
different payment options to code on your tax bill will take you directly to your own our website and start chatting with a live clerk. The service is
accommodate their lifestyle, tax bill on our website to make a payment. If you’ve lost fast and efficient – questions are answered immediately. It’s
relieving their stress and or misplaced your bill, just go to our home page on https:// “on-the-go” support! Support can be accessed from anywhere
lessening the financial martintaxcollector.com, click on Payment Menu, and our on any smart device and appeals to our tech savvy customers.
burden. Let’s talk about pay hub will come up with a page where you can easily pay We can now communicate with non-English speaking
property tax, since usually that is an individual’s largest any of our online services, or just call #TAX or 288-5600 customers with automatic translation. No more the burden of
bill. Almost $4.6 million in net income was earned this and request your tax bill to be emailed to you. E-checks are finding translators for the uncommon languages, since artificial
year above our operating costs by our office (an amazing free. Credit cards are also offered online; however, the credit intelligence provides us with translation in all languages.
amount because of issues with COVID-19) through card processing company charges a 2.5 percent convenience Customers can speak to us in their preferred language and
effective management, increased efficiencies, and motivated fee, which we get no part of. We also offer a private personal the communication is instantly translated to English. When
teamwork. The funds were distributed to the taxing link for “confidential” taxpayers. we respond back to them, it is instantaneously translated
authorities of Martin County to help keep the burden of the Payment may be made by mail (postmark determines back to them in their preferred language, making for a more
taxes off our rooftops. the discount period), dropped off at our drive-through welcoming and satisfying interaction.
The option that gives you the lowest cost is to pay your window at the Palm City branch, dropped off in our We continue to provide efficiencies and better conveniences
entire property tax bill in the 4 percent discount period in convenient drop boxes at all of our four locations or in for our taxpayers!
one lump sum; however, some people are unable to come our after-hours 24/7/365 lockbox at our drive-through
up with that large amount of money at one time. window at the Palm City location. Save Our Homes (SOH)
The best alternative if the individual needs to make For those taxpayers who like to walk in and hand-deliver
payments is the installment plan. This plan almost gives their tax payment, we are ready and staffed to take your Benefit
you the same cost as paying the entire bill at one time, payments quickly and efficiently. We have a “Tax Payment
except you are paying your taxes in advance. The first year Express” office set up in our business collections department The Save Our Homes (SOH) benefit spread is the amount
installments may be a little difficult, unless you are a new at our Willoughby location. (Next to our DMV office). that the market value exceeds assessed value, and is not
property owner and choose this option for your first tax bill, Please look for the large blue banner. subject to being taxed. While real estate values can fluctuate
but once the property is put on the installment cycle, this A taxpayer may walk into any of our four convenient over time, the SOH assessment cap restricts the annual rise
option really gives you almost the same value as paying one locations and we are ready to serve you. Express lines in assessed value to 3 percent or the percent change in the
lump sum, while you make four smaller payments instead are set up at all four offices: Hobe Sound, Palm City, Consumer Price Index, whichever is less.
of one large lump payment. Stuart, and Indiantown. Our customer wait time can be For example, in 2021, the market value on a property
For individuals who are self-employed or live on straight viewed live on our website. We are here and waiting to increased to $312,748. However, the 2021 assessed value
commission, we offer a partial payment plan. On this plan serve and help with whatever option you choose. We offer only increased by 1.4 percent to $216,409 from $213,421
the taxpayer may make as many payments and any amount new contactless payment options in the main office and in the prior year due to the SOH assessment cap. In this
branches which include cash, check, Apple Pay, Samsung example, the 2021 SOH benefit is $96,339 ($312,748 market
Thank You Pay, Google Pay, credit card, and pin debit, with point-to- value less $216,409 assessed value), the
point encryption for your security.
amount you will not pay taxes on.
We continue to look for efficiencies, conveniences, and The calculation will vary for properties
My name is Ruth ways to best serve the taxpayers better and save tax dollars with an agricultural classification. Please
Phillips, I live in northwest while improving services. Make the best choice for you! contact our office for your actual SOH
Georgia and I am 69 years Using your mobile device’s camera, scan this QR code benefit.
old. On July 1, 1999, when and visit us on the Web, Facebook, Instagram and LinkedIn.
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