Page 14 - Boca Club News - February '23

Page 14, Boca Club News
Memo from County Tax Collector Anne M. Gannon:

You Have Told Us What You Think of Us!

By Anne M. Gannon, Constitutional time of year when everyone is fleeing the frigid temperatures I want to list my property online (Airbnb, VRBO, or
Tax Collector serving Palm Beach and descending on our oasis in the sunshine. Restaurants are other platform). Do I need a Tourist Development (TDT)
County. You can reach her office busier and traffic is heavier. In 2022 in Palm Beach County, we Account?
by Email: ClientAdvocate@ collected $80,513,227.59 in Tourist Development Tax (TDT), Yes, if you are renting your property for six months or less,
taxcollectorpbc.com. Phone: (561) otherwise known as “bed tax.” This money is collected by you need to set up a TDT account, in addition to a business
355-4271. my office and distributed to the county and invested in beach tax receipt for short-term rental. Both can be obtained by
This month, I thought I would restoration, infrastructure, marketing for the county and more. visiting www.pbctax.com.
share a few “fun facts” about our office For a full breakdown of TDT expenditures, visit discover. I need to create a TDT account; where do I start?
that I find quite interesting: pbcgov.org/touristdevelopment/Pages/default.aspx. First, visit www.pbctax.com/tdt-support-center and
• In December, our Client Care & Research Center answered Anyone who rents or provides accommodations to visitors review our “How to Guides” for step-by-step instructions
18,840 phone calls. in Palm Beach County for six months or less is required to on how to create a TDT account.
• The Top 5 states from where newly licensed Florida drivers have a Tourist Development Tax Account and collect 6% of For any questions about Tourist Development Tax, please
previously resided are: New York, New Jersey, California, the total taxable rental receipts from the visitor. TDT must visit, www.pbctax.com/contact-us/tourist-development-tax.
Pennsylvania and Massachusetts. be reported monthly even if $0.00 revenue is collected. Noteworthy Dates:
• Each month, we electronically distribute more than 40,000 I frequently receive questions about TDT, and I thought FEB. 20th – President’s Day – Office Closed
HCHalfPage6.75x12.pdf 1 1/24/23 4:31 PM
satisfaction surveys to clients who visit our service centers in I would share a few with you: FEB. 28th - Deadline for Property Tax 1% Discount
person or contact our office by phone.
• For this current property tax season, 65% of property owners
paid their property taxes during the month of November.
• The cat, pictured poking its head out of the milk can in our
Installment Payment Plan advertisement, is my very own
kitty, Ms. Bader.
And the Survey Says…Delivering on our commitment to
provide exceptional customer service, my staff and I remain
dedicated to maximizing the efficiency of each transaction. FEBRUARY 23-26
Your feedback is very important to us, and that is why we
send out surveys to clients who have interacted with our
office via phone or in-person at one of our Service Centers.
We are encouraged by the recent results, which indicate that WHERE GRIT
we are delivering on our promise of exceptional service.
MEETS GREEN

C
M
Y
CM
MY
CY
Our most recent quarterly client satisfaction surveys
CMY
show that more than 50% of our clients rate our service
“exceptional” and another 31% rate our service as “very
K
good.” That means more than 80% of our clients tell us
that they had a positive experience with our office. This puts
our results significantly higher than the 62% national average Every year,
for government offices similar to ours. We are thrilled that our
results are trending higher, and we will continue to strive for determined
“exceptional” with every transaction. players converge in
Thank you to the thousands of clients for their time and Palm Beach Gardens
effort in completing our surveys; we value your feedback! for 72 holes of the
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subject to approval and availability. These plates can only be
renewed annually, and are replaced every five years.
’Tis the Season…the Tourist Season, That Is. It is that