Page 7 - Stuart Exposure - March '20

Stuart Exposure, Page 7

ClevelanD CliniC martin health newS

Retired Hospital CEO Finds They wanted me to have an excellent experience.” in my career, most medical professionals don’t want
The team made such an impression, that he wrote
anything other than a sincere thank you for a job well

Comfort As A Patient a letter of praise to Cleveland Clinic Martin Health done. They are not out for citations or awards they just
President Rob Lord, describing the wound center as “a want to do an excellent job for their patients.”
John McGee didn’t know what to expect as a patient at gem of an operation.” As a retired hospital CEO, he felt • Learn about wound care at martinhealth.org/wound.
the David L. Smythe Wound Center at Cleveland Clinic it was important to share his experience.
Martin Health. Despite 25 years as a hospital executive, “Having that high level of care, delivered
he was not prepared to be a patient receiving treatments in on a day-in, day-out basis, is something
a hyperbaric oxygen chamber. “When I saw the chamber,” the organization should be very proud of.”
he said, “I was very nervous.” His appreciation touched members of
He was scheduled to undergo 30 sessions of hyperbaric the healthcare team. Valerie Ryan, M.D.,
oxygen therapy to ensure sufficient healing after dental is medical director of the Hyperbaric
surgery. “I previously had radiation on my jaw and it was Department. “I am so happy that Mr.
recommended by my oral surgeon to go for treatments, McGee was able to feel comfortable and
prior to removing the teeth and putting implants in.” relaxed,” she said, “and that his hyperbaric
McGee says his caregivers immediately sensed his oxygen therapy was successful.”
apprehension. “They said, ‘you know John, why don’t McGee and his wife, Carol, raised
we practice?’ And they walked me through the routine their six children in New Jersey, and
and answered all my questions.” That preparation was only recently made Palm City their full-
essential to having a successful experience, says McGee. time home. He says the wound center
Daily, two-hour therapy sessions gave McGee ample reinforced his confidence in Cleveland
time to observe the healthcare professionals guiding him Clinic Martin Health, which is where the
through treatment. “I was very impressed with how the McGees will receive care in the years
staff worked as a team,” he said. The combination of ahead.
professionalism and empathy also impressed him. “These He’s also pleased his letter put a
individuals really cared about me as a patient and a person. spotlight on the wound center. “I learned

Cleveland Clinic Marks First when patients choose to come to Cleveland Clinic, be it at Indian developed a maternal morbidity task force that has already
“We want to be the best place to work and provide care, and
seen reductions in the number of blood transfusions provided
Anniversary Of Its Regional River, Martin Health or Weston, I know we are succeeding,” to mothers during labor and delivery.
• “Plan of care visits,” a patient experience initiative, was
Health System In Florida added Barsoum. rolled out region-wide over the summer. It entails clinical team

While patient safety, satisfaction and outcomes data for
2019 will take several months to be compiled and reported by members rounding together to create and communicate the plan
Increased Number Of Lives Touched, healthcare industry monitors, preliminary indicators show early of care with each patient in an effort to improve safety, quality,
Early Performance Indicators Point To A progress achieved through clinical and operational alignment and experience outcomes. Subsequent patient satisfaction
Successful Year within the regional system. ratings for Treasure Coast hospitals showed increases related to
Cleveland Clinic recently marked the one-year anniversary • Implementation of Cleveland Clinic’s tiered huddle communications with physicians, nursing and overall teamwork.
of Indian River Medical Center and Martin Health System process increased operational transparency for caregivers • In April 2019, Martin County had four Hepatitis A-related
becoming full members of the Cleveland Clinic Health System and provided an avenue for rapid improvements at all Florida deaths and was identified as a high-risk community. Cleveland
and the establishment of a five-hospital regional system serving hospitals. In one location an opportunity was identified for Clinic Martin Health worked with regional and enterprise
Southeast Florida. enhanced collaboration with Indian River Hospital’s Behavioral pharmacy teams, in a rapid response, to make thousands of
According to Cleveland Clinic Florida CEO and President Health Center to more efficiently provide care for Baker Act vaccines available to both residents and caregivers. As a result,
Wael Barsoum, M.D., the first year of the multi-year integration patients. 3,103 caregivers, 1,466 pediatric patients, and 336 adult patients
process focused on understanding the needs of the patients, • A two-step process used by Cleveland Clinic for testing were vaccinated.
caregivers and communities served by the new regional health Clostridium difficile, a highly contagious bacterial infection, • The community continues to seek the high-quality care
system, establishing integration priorities, and launching a was implemented across the region’s five hospitals. As a result, available at Cleveland Clinic. Admissions at the health system’s
number of early quality initiatives. C. diff infection rates, a national benchmark for hospital patient five Florida hospitals were up 7.9 percent last year over 2018,
“We laid a strong foundation in our first year together, built safety, dropped notably – for example, Martin Health saw an and visits at the outpatient clinics located from Broward to Indian
on our ‘patients first’ philosophy with a mutual respect for 83 percent reduction in C. diff rates over the past six months. River counties increased 7.5 percent during the same period.
the work we do, and a desire to share best practices and learn • Quality initiatives across the region resulted in a 53 percent “I think the most dramatic illustration of what our integration
from one another,” said Barsoum. “By combining our clinical reduction over the last six months in central line-associated has achieved is the case of 47-year-old Indian River County
expertise and resources, we are providing high-quality care, bloodstream infections (CLABSI), another national benchmark resident Paige Jerome,” said Gregory Rosencrance, M.D.,
improving outcomes, and increasing efficiencies.” for hospital patient safety. And in spring 2019, the Florida region president of Cleveland Clinic Indian River Hospital. “Paige
came to our hospital thinking she needed an antibiotic to treat
Butterfly cell myocarditis, a rare heart condition.”
a ‘touch of bronchitis,’ but instead was diagnosed with giant

Within a week, Jerome was at Cleveland Clinic Weston

“The teamwork between our physicians in Weston and Indian
GARDENING Hospital undergoing a heart transplant, Rosencrance noted.
River in diagnosing and treating this life-threatening condition
demonstrates how the collective expertise of our physicians in
if you plant the region benefit the communities we serve.”

Cleveland Clinic Martin Health President Robert L. Lord
Jr., points to the new Cleveland Clinic Florida Research and
They Innovation Center in Port St. Lucie, as another example of how
integration is having a positive impact on the Treasure Coast.
In November 2019, Cleveland Clinic took occupancy of the
former Vaccine and Gene Therapy Institute facility across from
will come! Upcoming Cleveland Clinic Tradition Hospital, which will house the new
research institute.
cLASSES

“Backed by nearly 100 years of research experience in
Faery Ohio, this state-of-the-art facility will propel medical research
in the region and act as an economic engine for our surrounding
Butterfly communities,” Lord said.
About The Cleveland Clinic Florida Region
The Cleveland Clinic Florida region is a nonprofit,
Desert Rose multi-specialty healthcare provider that integrates clinical
and hospital care with research and education. The Florida
Please region now includes Cleveland Clinic Indian River Hospital,
Register Online Cleveland Clinic Martin Health, and Cleveland Clinic Weston
Hospital, with five total hospitals and numerous outpatient
www.pindersnursery.com centers in Broward, Palm Beach, Martin, St. Lucie and
Indian River Counties. The Florida region is an integral part
of Cleveland Clinic in Ohio, where providing outstanding
Mon-Sat 9am - 5pm • Sun 10am - 4pm patient care is based upon the principles of cooperation,
Since 1975, Locally Owned & Operated compassion and innovation. Physicians at Cleveland Clinic
5500 SW Martin Hwy. Palm City are experts in the treatment of complex conditions that are
772-781-8085 difficult to diagnose. For more information about Cleveland
Clinic Florida, visit www.clevelandclinicflorida.org. Follow
us on Twitter and Facebook.